Refunds & cancellation

Last updated: 5 October 2026

This page explains how cancelling and refunds work with ClipyToons credits. It forms part of our Terms of Service. Nothing here affects your statutory rights.

• Online, at any time: open Account → Billing and choose "Cancel subscription". It takes a few clicks and there's no fee.
• By email or ticket: send "I want to cancel my ClipyToons subscription" from your account email to [email protected], or open a ticket from Help.

Your plan stays active until the end of the month you've paid for, and then stops. No further payments are taken. We email you to confirm the cancellation and the date it ends.

Your credits stay yours. Unused credits remain in your account after cancelling and don't expire while your account is open. If you subscribe again later, you can use them alongside your new credits.

You can cancel a new subscription within 14 days of first subscribing, for any reason.

Because the studio starts as soon as you subscribe (you asked for this at checkout), the refund depends on how many of your first month's credits you've used:

• No credits used: full refund.
• Some credits used: we refund the price minus the value of the credits used. For example, on Starter ($19.99, 200 credits), if you used 50 credits you'd get back $19.99 × 150 ÷ 200 = $14.99.

To use this right, cancel under Account → Billing, then email [email protected] or open a ticket from Help within the 14 days saying you're cancelling under your 14-day right. You can use the model form below, but you don't have to. We refund you within 14 days of hearing from you, to the card you paid with.

The 14-day right covers the start of a new subscription. It doesn't cover monthly renewals or upgrades to an existing plan.

We email you before a renewal payment at least once in every 6-month period of your subscription (7 days before the payment). The email shows the price, the date and how to cancel. Once a renewal has been paid and its credits added, it isn't refundable, except under "When something goes wrong" below. Cancelling stops all future renewals.

If you meant to cancel and a renewal went through by mistake, contact us within 14 days of the payment. If you haven't used any of that month's credits, we'll refund it.

• A render fails, is blocked or is cancelled: nothing is charged. Credits are only charged when your finished video is ready, so the reserved credits go straight back to your balance.
• A video is faulty (for example, it is broken, blank or very different from what the studio promised) because of a problem on our side: tell us within 30 days and we'll re-render it or return the credits.
• If we can't fix it, or the service is significantly worse than described, you may be entitled to a price reduction or money back under the Consumer Rights Act 2015.

Differences of taste in AI output (for example, a character's expression or a background you'd like changed) aren't faults. Please preview your storyboard and use the studio's editing tools before rendering.

Refunds go back to the card you paid with, through Stripe, usually within 5–10 working days of us processing them. When we refund a payment, we remove the unused credits it added. Credits can't be exchanged for cash in any other way.

If you'd like to, copy this into an email to [email protected]:

To MediaVision UK (ClipyToons), [email protected]:

I hereby give notice that I cancel my contract for the ClipyToons subscription service.

Subscribed on: [date]
Name: [your name]
Account email: [your email]
Date: [today's date]

Email [email protected] or open a ticket from Help. The support chat bot can't issue refunds, but our team can.